Refund policy
At Itrafume, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
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The item is unused, unopened, and in its original packaging.
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You contact us within 7–14 days of receiving your order (choose your preferred timeframe).
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The product you received is damaged, defective, or incorrect.
Note: For hygiene and safety reasons, used perfumes or opened bottles cannot be returned unless they arrived damaged or leaking.
2. Non-Returnable Items
We cannot accept returns for:
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Opened perfume bottles
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Products without original packaging
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Items damaged due to customer mishandling
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Gift cards, promotional items, or samples
3. Return Process
To initiate a return:
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Email us at support@itrafume.com with:
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Order number
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Product name
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Reason for return
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Photo/video evidence (if damaged or incorrect)
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Our team will review your request within 1–3 business days.
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If approved, you will receive return instructions and a return shipping address.
Return Shipping Cost:
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Customer pays return shipping for change-of-mind returns.
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Itrafume covers shipping for damaged, defective, or incorrect items.
4. Refund Process
Once we receive and inspect the returned item:
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Refunds will be issued within 5–10 business days to the original payment method.
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You will receive a confirmation email once the refund is processed.
Refunds may be denied if the product is used, opened, or does not meet return eligibility criteria.
5. Exchanges
If you want to exchange an item:
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Follow the return process above.
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A new replacement item will be shipped once the original product is returned and inspected.
6. Order Cancellation
Orders can be canceled within 12–24 hours of purchase, as long as they have not been shipped.
7. Contact Us
If you have questions about returns or refunds, you can reach us at:
📧 itrafume.com@gmail.com
📞 +91 74900 89429