Shipping policy

Thank you for shopping with Itrafume! We aim to provide fast, reliable, and safe shipping for all orders. Please review our shipping guidelines below.

1. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-demand seasons, processing may take slightly longer.

2. Shipping Methods & Delivery Times

We offer several shipping options depending on your location:

Domestic Shipping (Within [Your Country])

Estimated delivery time: 2–7 business days

International Shipping

Estimated delivery time: 7–21 business days
(Customs inspections may cause additional delays.)

Note: Delivery times are approximate and may vary due to courier delays, customs, weather, or peak seasons.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery location

  • Selected shipping method

  • Order weight or total value

We may offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order is shipped:

  • A confirmation email with tracking details will be sent to you.

  • Tracking updates may take 24–48 hours to appear depending on the courier.

5. Incorrect or Incomplete Addresses

Please ensure your address details are correct at checkout.
Itrafume is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost or returned shipments caused by inaccurate information

If a package is returned to us due to address errors, reshipping fees may apply.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs fees

  • Import duties

  • Taxes imposed by your country

These charges are the customer’s responsibility and are not included in product or shipping prices.

7. Damaged or Lost Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide your order number and photos/videos of the damage.

If your package is delayed or lost:

  • We will assist in contacting the courier and resolving the issue.

  • Replacement or refund decisions will be made after an investigation.

8. Delivery Attempts

If the courier is unable to deliver your package due to unavailability or refusal:

  • Re-delivery fees may apply.

  • Itrafume is not responsible for refunds in cases where the customer refuses delivery.

9. Contact Us

For questions regarding shipping, please contact:
📧 itrafume.com@gmail.com
📞 +91 74900 89429